SatoshiFx Help Center

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Help & Support Centre

How Can We Help You ?


Registering with SatoshiFX is a relatively simple process. Simply click “Open Account” (or HERE) and complete the registration process. You will then need to complete an Appropriateness Test to ensure that you understand all the risks involved in trading derivative products and submit some identification documents that will help us confirm your identity and activate your account so that you may start trading.

You do not need to make a deposit in order to log in to SatoshiFX or to open various trading accounts. However, if you wish to start trading, you must make a deposit. Please note that different minimum deposit requirements may apply depending on your account type.

If you have problems logging in, or if you receive an error message during registration, please contact our support or use the Live Chat feature. The regional telephone numbers, the business hours, and our support form can be found there.

SatoshiFX offers a free Forex / CFD “Demo Account” with $10,000 virtual credit. To open a Demo Account just complete our sign up process. The Demo Account is created for all clients automatically and you can access it on your Dashboard. To sign up for a free Demo Account Click here..

If you have problems logging in, or if you receive an error message during registration, please contact our support or use the Live Chat feature. The regional telephone numbers, the business hours, and our support form can be found there.

Acceptable forms of proof of residence include: utility bills, account or credit card statements, and current leases / residency permits that are not older than 1 year. Please note: these documents may not be more than 3 months old and must be submitted in their entirety. We can’t accept excerpts of documents. However, confidential information, such as your account number, can be made unrecognizable. If you do not have Residence documents in your name, please note that you could also send a Certificate of Residence of your Municipality or a Letter of Confirmation duly signed by a local authority enclosing your name/ surname, your current address and with a recent date. Please note that electronic statements with the url visible can also be accepted.

Simply use the “Forgot Password” function. You will find this when trying to log into your account as usual. If you don’t know which email address you have registered with, or if your problem is not resolved, please contact our support team. Our contact addresses can be found here.

Opening a trading account with SatoshiFX is completely free of charge.

You can update your personal information independently at any time. Simply go to your dashboard and click on the menu option “Profile” in the upper right corner. Click here to go directly to your personal information.

When opening your trading account you can choose your desired currency. You can select between US Dollar ($), Euro (€), and British Pound (£).

No, as a SatoshiFX client, your account balance can’t fall below zero. Negative balance protection applies.

If you wish to transfer funds between your own SatoshiFX accounts, please email [email protected] confirming from which account to which account you wish to transfer funds (including the account numbers). Your request should be processed within 24 business hours.

In the “My accounts” section of your dashboard, you can decide into which of your trading accounts you want to make a deposit. Then click on “Deposit” and deposit your desired amount. SatoshiFX offers a wide range of deposit methods including credit cards, bank transfers, Sofortüberweisung, Skrill, and many more.

SatoshiFX works with a variety of payment service providers to ensure that you can choose from a wide range of deposit methods in your country. You can always make a deposit via credit card or bank transfer.

When opening your trading account, you can select your desired currency. You can choose between USD ($), EUR (€), GBP (£), PLN (zł), DKK (kr), SEK (kr), NOK (kr), and CHF (Fr.).

No. There are no maximum limits on deposits or withdrawals. Please keep in mind you can not withdraw more than your account balance.

If during the withdrawal process, you wish to return your money back to your SatoshiFX account, you have the option to cancel your withdrawal. To cancel a withdrawal request, please send an email or contact us via one of our regional telephone numbers which you can find HERE. Please note that withdrawals can be canceled through our website within 24 hours. Alternatively, to cancel a withdrawal request please send an email to [email protected]satoshifx.com

With the exception of bank wire withdrawals, SatoshifFX does not require a minimum withdrawal amount. That being said, please note that a 10 EUR fee will apply to any bank wire withdrawals under 100 EUR and any other withdrawals amounting to 20 EUR or less. For bank wire international payments, the minimum withdrawal amount is 50 EUR after the deduction of the 10 EUR basic fee. For SEPA transfers there is a minimum withdrawal amount of 5 EUR after the deduction of the 10 EUR basic fee.

In most cases, withdrawals are processed free of charge. The following exceptions exist: The customer would like to withdraw less than €100 / $100 / £100. In these situations, a 10 EUR fee will apply to any bank wire where withdrawals under 100 EUR and any other types of withdrawals amounting to 20 EUR or less.

Trading Forex/CFDs is highly speculative and can lead to both profits and losses. It is important to understand that if the markets move against you, you could lose all your invested capital. It is therefore crucial that you only invest capital that you can afford to lose. Be sure to manage your risk and capital properly. For more information on Risk and Money Management please Click here.

If you wish to become an IB Partner or an Affiliate of SatoshiFX, please visit our Partner’s Portal.

SatoshiFX itself uses the time zone UTC +1. The prices displayed in the MetaTrader 4 platform refer to the server time of UTC +2. Both time zones change to UTC +2 or UTC +3 during the summer time.

Supporting our clients throughout their trading journey is our number one priority. You can reach our multilingual support teams 24 hours a day, five days a week, via email at [email protected] SatoshiFX also offers live chat support on its website or via WhatsApp and Telegram as well as telephone support in more than 20 languages. Our regional telephone numbers, business hours, and our support form can be found here.

Yes, all client data is encrypted using state-of-the-art security software, that provides high protection. Your data will be kept strictly confidential and will not be passed onto third parties. For more details on privacy, please Click here .

SatoshiFX uses the internationally accredited security systems, SSL (Secure Sockets Layer), which encrypts all internet processed credit card payments. This system is automated and you will receive an immediate notice if your browser does not support this protocol.

Yes, please visit our Trading Alerts page and click on JOIN SATOSHIFX CHANNEL to trial our free Trading Alerts. If you are a Black account holder please click on Access VIP Alerts Channel on our website. If you are not a Black Account holder but you would like to become one in order to discover the benefits of trading with Black Account and get exclusive access to our VIP Trading Alerts channel, please contact Customer Support to arrange a phone call with one of our account managers for more information on how to open a SatoshiFX Black Account.

Yes, for information on the Inactivity Fees policy please visit our Terms and Conditions Click here.

The balance illustrates your closed positions’ Profit/Loss while the Equity is the real-time calculation of Profit/Loss i.e. taking into account both open and closed positions.

In regards to the MT4, please use Satoshifx-Real01 or Satoshifx-Demo01. To log in you should use your Forex Live or Forex Demo account number, your SatoshiFX registration password and the above Server names.

Rollover refers to the interest either charged or applied to a trader’s account for positions held “overnight”, meaning after 5pm ET.

Rollover refers to the interest either charged or applied to a trader’s account for positions held “overnight”, meaning after 5pm ET.

Start by clicking on “New Order” in the toolbar or by right clicking on your desired asset in the Market Watch tab. Press CTRL+U to bring up the symbols window and select your desired underlying asset. Adjust your position size by setting the number of lots you wish to trade on the Volume tab. At this point, you may also wish to set your maximum Stop-Loss or Take-Profit limits, so that your position will close automatically upon reaching these levels. Click ‘BUY’ if you think the price of your selected asset will rise in value. Click ‘SELL’ if you think the price of your selected asset will fall in value.

MetaTrader 5 is available for different devices. The appropriate link to your desired device can be found here.

CFD stands for “Contract For Difference”. Rather than negotiate or physically exchange the financial asset (e.g. physically buy or sell the stock of a company), the CFD is a transaction in which two parties agree to exchange money on the basis of the change in value (price) of the underlying asset, occurred between the point at which the position is opened and the moment when it is closed. You can find more information about CFDs here.

With CFDs there are no fixed amounts. When placing your order, you determine how much value is designed to a pip. While your position is open, your profit or loss is determined by this criteria. Please ensure that you understand all risks associated with CFD trading before placing your order. It is important to note that a CFD is a leveraged product, which means you only pay a margin (collateral) in order to open a trade, which corresponds to a fraction of the actual position value. Using leverage also means that you only need to deposit a small percentage of the full value of the trade in order to open a position. This is called ‘trading on margin’. While trading on margin allows you to magnify your returns, losses will also be magnified as they are based on the full value of the position. Please ensure that you understand all risks associated with CFD trading before placing your order.

You select BUY, if you think that the price of an underlying asset will rise. In financial terms this is referred to as going “LONG”. You select SELL, if you think that the price of an underlying asset will fall. In financial terms this is referred to as going “SHORT”.

The MetaTrader software is available for different devices. The appropriate link to your desired device can be found here.

Start by clicking on “New Order” in the toolbar or by right-clicking on your desired asset in the Market Watch tab. Press CTRL+U to bring up the symbols window and select your desired underlying asset. Adjust your position size by setting the number of lots you wish to trade on the Volume tab. At this point, you may also wish to set your maximum Stop-Loss or Take-Profit limits, so that your position will close automatically upon reaching these levels. Click ‘BUY’ if you think the price of your selected asset will rise in value. Click ‘SELL’ if you think the price of your selected asset will fall in value.

At the bottom of the screen there are a variety of tabs. Under your “Account History” you will find your past activities and transactions.

Trading with the MetaTrader 4 platform is free. Please note that the usual charges incurred when trading CFDs.

In both the WebTrader and the desktop version of the trading platform, you can find the trading hours within the “Market Overview” by right clicking on an underlying asset and selecting “Specifications”.

The automatic closing of your position(s) occurs when your equity is only 50% of your required margin. This occurs when open positions have ongoing losses that account for a large portion of your equity. Please ensure that you always have adequate funds in your account to prevent automatic closures. A detailed example can be found here.

Both of these types of orders are used to automatically close an open position. With a Stop-Loss, losses should be limited, while the Take-Profit is used to protect profits. Once the market price reaches the Stop-Loss or Take-Profit level, the position is closed at the current available market price. However, with both order types, it cannot be guaranteed that the predetermined exit level will exactly match the actual exit price. If the market price rises or falls above/below the predetermined exit level, higher profits or losses than the desired ones may occur. If you would like to learn more, please read the entry about “Slippage” in the CFD Glossary.

A detailed overview of our trading commissions can be found here.

A spread is simply the price difference between where the trader may purchase or sell an underlying CFD asset, this is commonly referred to as the bid price and the ask price. You can think of the spread as the trading cost for placing a position; thinner spreads essentially enable you to reduce your trading costs thus making profits larger or losses smaller, once you close your positions.

Margin represents a security deposit which is at least required to open a trade. In plain terms, ‘margin’ is the amount you are contributing to a certain trade and in essence it is also the amount you stand to lose should the markets move against you. Margin is also the term used for the amount of money that you need to keep in your account to sustain a position, this is called the maintenance margin. Eventually, if your position threatens to wipe your account clean, there will be a point where the position will be automatically closed, this is called a margin stop-out. In order to sustain your open positions, and prevent the automatic closing of your position, deposit more funds.

Yes. You can choose the volume you want to trade, either by selecting your desired volume from a pre-defined list or by typing it directly into the input field. ATTENTION: MetaTrader 4 uses the Anglo-American style of writing, the comma is defined by a point, not a comma.

AI AutoTrade Discovery is designed to let anyone get started with our artificial intelligence solutions. Start making your money work for you so that you can enjoy life. Risk levels are lower than the Pro strategy and the minimum recommended deposit is $500 for AI AutoTrade Pro. AI AutoTrade Pro is suitable for savvy investors who want to diversify their alternative portfolio using SatoshiFX proprietary artificial intelligence solutions and the minimum recommended deposit is $1000. Risk level is higher than Discovery.

Results are available on your dashboard and are updated in real time.

No, funds can be withdrawn at any point in time.

We recommend $500 as the minimum for AI AutoTrade Discovery, and $1000 for AI AutoTrade PRO.

Our team has worked to unlock the same type of Artificial Intelligence systems as the big institutional players use. Our member base gives us the resources to invest in institutional-grade AI trading – now we’re making that available to our retail traders, once you register in SatoshiFX, there are neither up front costs nor performance fee.

Yes , your funds are secured. SatoshiFX is a trademark of SatoshiFX Holdings Ltd. Website domain usage rights belong to RHL Ltd. BDS Ltd Registration No. 8424660-1 is authorized and regulated by the Financial Services Authority (the FSA, License no. SD047) Registered address: Suite 3 Global Village, Jivan’s Complex, Mont Fleuri, Mahe, Seychelles. RHL Ltd. is a registered company of St. Vincent and the Grenadines, Number 25956 BC 2020 by the Registrar of IBC, and registered by the Financial Services Authority, and whose address is Suite 305, Griffith Corporate, P.O.Box 1510, Beachmont Kingstown St. Vincent and The Grenadines. Regional Restrictions: RHL Ltd. does not provide services to residents of the USA.

You can place manual trades, run other robots in tandem, or have AI AutoTrade trade your account exclusively (usually the recommended option). The choice is up to you and under your control however we do not recommend to open manual trades to avoid affecting the long term performance of AI AutoTrade. An alternative is that you can create another account in SatoshiFX in your profile to trade manually and monitor the trading results independently.

In SatoshiFX it is extremely easy to transfer funds among various accounts. Just access your profile, go to settings and payment. Finally, transfer.

The only limiting factor will be the SatoshiFX restricting order size. Other than that, there is no limit.

The only limiting factor will be the SatoshiFX restricting order size. Other than that, there is no limit.

Yes , backtesting is available on request. Please contact our customer support.

Probably a few updates a year, however no input is required from clients. Usually updates are implemented during the non trading hours , therefore it will have no impact on the trading activities.